YWCA Northeast Indiana – Building a More Connected Culture

Client Background

YWCA Northeast Indiana is dedicated to supporting individuals and families through programs that promote safety, healing, and empowerment. To strengthen their team and align staff with their mission, leadership engaged Lead at Any Level® for a year-long series of assessments and professional development programs.

Project Scope

Over the course of the engagement, Amy C. Waninger worked with staff and supervisors at every level. The project began with an organization-wide culture assessment and a targeted assessment of supervisors’ leadership skills. From these baselines, Amy provided a mix of group debriefs, one-on-one coaching, and live workshops designed to help staff recognize growth opportunities and practice healthier communication.

Three live training programs brought concepts to life:

Cultivating Curiosity in the Workplace encouraged supervisors to explore sensitive topics without defensiveness.
Moving from Panic to Purpose helped staff build resilience and navigate ongoing changes with confidence.
Between You & Me: Interpersonal Skills for a Healthy Workplace gave participants practical tools to strengthen daily interactions and handle tough conversations with empathy and respect.

Results

100% of participants in every session reported the programs were valuable.
Staff consistently rated sessions above 93% for being engaging, relevant, interactive, and actionable.
Participants reported learning practical tools they could apply immediately in their work and life, such as pausing before reacting, checking in humbly with colleagues, and recognizing that “every interaction matters.”
Supervisors received personalized growth plans and strategies to foster healthier team dynamics.

Client Testimonial

“Amy provided a year's worth of assessment, consultation, and training, and our whole team really felt like we got so much out of it. She was patient with our needs to modify plans along the way as we adapted to new guidance from our funders. She was a good listener, and people found her very engaging as a speaker. She brought engaging activities to illustrate her points so that they stuck with us. Thanks, Amy!”

— Carla Kilgore, YWCA Northeast Indiana

Impact

YWCA Northeast Indiana now has a clearer picture of where the organization stands, a shared vocabulary for communication and leadership, and staff who feel more confident in navigating challenges together. By focusing on connected culture, the organization built a stronger foundation for teamwork and mission delivery.

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